Service and Support Agreements

• Standard Support
  Included with the purchase or lease of a SpinBox product.
  Access to the on-line support section of our web site and the current manual.

  Price: Free

• Silver Support
  Includes all of the elements of the Standard Support Package plus:
  
  • 3 hours per month of phone support (during normal business hours)
  • 30 e-mail customer support questions per month
  • free upgrades for a year.
  
  Price: 20% of the purchase agreement for one year of coverage

• Gold Support
  Includes all of the elements of the Silver Support Package plus:
  
  • Unlimited phone support 24 hours per day, 7 days per week
  • SpinBox replacement program (next business day replacement of faulty SpinBox parts in 24 hours for US customers only)
  
  Price: 30% of the purchase agreement for one year of coverage